“Comparative Analysis of Customers Perceived Quality, Customer Experience and Service Quality at "Lain Hati" and ‘Temu Kopi’ Coffee Shops in Pangkalpinang: Comparison Between the Two Coffee Shops Lain Hati and Temu Kopi Pangkalpinang”. Holistic Journal of Management Research, vol. 8, no. 2, Nov. 2023, pp. 44-54, https://doi.org/10.33019/hjmr.v8i2.4341.