“Comparative Analysis of Customers Perceived Quality, Customer Experience and Service Quality at "Lain Hati" and ‘Temu Kopi’ Coffee Shops in Pangkalpinang: Comparison between the two Coffee Shops Lain Hati and Temu Kopi Pangkalpinang”, HJMR, vol. 8, no. 2, pp. 44–54, Nov. 2023, doi: 10.33019/hjmr.v8i2.4341.