Analisis Tingkat Kepuasan Pelanggan Perusahaan Daerah Air Minum (PDAM) Tirta Pakuan Kota Bogor: Fakultas Ekonomi Universitas Bangka Belitung. Holistic Journal of Management Research, [S. l.], v. 1, n. 1, p. 13–26, 2018. DOI: 10.33019/hjmr.v1i1.221. Disponível em: https://www.holistic.ubb.ac.id/index.php/holistic/article/view/221. Acesso em: 20 apr. 2026.