2023. Comparative Analysis of Customers Perceived Quality, Customer Experience and Service Quality at "Lain Hati" and "Temu Kopi" Coffee Shops in Pangkalpinang: Comparison between the two Coffee Shops Lain Hati and Temu Kopi Pangkalpinang. Holistic Journal of Management Research. 8, 2 (Nov. 2023), 44–54. DOI:https://doi.org/10.33019/hjmr.v8i2.4341.